Glossary

What are common examples of IT environments?

• Network Infrastructure

  This includes all the hardware, software, and services needed to support the technology used in an IT environment. Examples include routers, switches, firewalls, servers, storage systems, applications, and databases.

• End-User Devices

  These are the computers, tablets, and phones that employees use to access the IT environment. They may also include specialized equipment used in specific roles.

• Business Applications

  These are the applications and services used by the business to manage operations, such as customer relationship management (CRM), enterprise resource planning (ERP), and content management systems (CMS).

• Cloud Computing

  This refers to the use of cloud-based services and software. Examples include Software as a Service (SaaS) and Infrastructure as a Service (IaaS).

• Security

  This includes the policies, processes, technologies, and tools used to protect the IT environment from external threats. Examples include firewalls, antivirus software, and identity management solutions.